you want me to provide COS Medical Supplies, Inc. with an
login name and password?
The password is necessary to keep your
(order information, billing address, shipping address).
Together, your login name and password are your key
to access your account.
I forgot my password. Help!
No problem. We can email it to you. At the Sign In
screen, enter your login and then check "Please Email Me My Password".
I forgot my login name. Help!
No problem. At the Sign In screen, click on "Create New
Account" and enter your information again with a new login name and
password or simply go to "Check Out" and and click on "Place Order
How do I make a purchase?
To purchase items from our site, you need to place them
in our electronic shopping cart. Simply click on the
“Add to Basket” button on the item’s product information
page. You can continue adding items to your cart until
you’re ready to make your purchase. You can view the
items you have placed in your shopping cart at any time
by clicking on the “View Cart” icon located at the top
of any page. When you are finished shopping, click on
the "Checkout" button.
What forms of payment do you
We accept MasterCard and VISA.
Please do not use corporate credit cards.
Is it safe to use my credit
card over the internet?
Absolutely! In fact, statistically it's safer to use
your credit card over the Internet than in a restaurant
or department store. Our servers use Secure Sockets
Layer (SSL), an encryption technology that works with
Netscape Navigator, Microsoft Internet Explorer, and
AOL's browser, so that only COS Medical Supplies, Inc. can
read a customer's personal information.
Why would my
card be declined if there are sufficient funds in my
In order to protect our customers from fraudulent
transactions, the billing and shipping address is verified
through your credit card company. If the billing address on
your account differs from the billing address on your bank's
records, you could be declined. Please verify that My
Account information is correct, and then notify your credit
card company to ensure that they have your most up-to-date
information. Additionally, we do not have the capability to
validate funds on cards issued by foreign banks.
Can I order by phone, fax or email?
No. In effort to provide our customers with the most
secure transactions, we no longer accept phone, email, or
Can I cancel an order?
Orders cannot be cancelled once the checkout process has
been completed. Due to our commitment to process orders
quickly, once the checkout process is completed our
warehouse is immediately notified to pack the order
for shipment. We regret any inconvenience that this may
Will you collect sales tax
on my order?
We are required by law to collect state sales tax on all
orders shipped to Texas.
How much will I pay in
Order as much as you like and pay only $8.50 to ship
your entire order (excluding enteral products, cleaning
solutions, gloves, milk, DME products and bulk incontinence
items). Our special flat shipping rate means whether you buy one item or dozens
of items, you still pay only $8.50 for
shipping within the
Alaska, and Hawaii. We are sorry but Next Day shipping is no
longer available. Please note: Most orders ship within 1-2
These shipping rates do not necessarily
represent UPS or USPS published rates and may include handling charges
levied by COS Medical Supplies, Inc.
Do you ship outside of the United States?
No, but we are always striving to provide the best
service possible to our customers. We are currently
working on finding ways to ship our products to reach
How will you ship my order
and when will it arrive?
We ship most orders within 1-2 business days of
receiving them. Your order will be shipped Ground or USPS
Priority Mail (5 to 7 business days after shipping) as determined by COS
Medical Supplies, Inc. We do not offer
delivery or shipping on Saturdays, Sundays or holidays.
Please note: if
your order includes several items, they may ship separately and at
items may be out of stock and will be on back-order status. We will
process the remaining ordered items and ship the partial order. When we receive
your item(s) in stock, we will ship it to you without any additional shipping charges
Your order may be delayed if your shipping
address is different from your billing address. We use
this additional time to help ensure the security of your
Most items are available to ship in 1-2 business days.
Ground/USPS Priority Mail
$8.50 flat rate
7 business days following shipment
is your policy regarding lost or misdirected packages
(Risk of Loss)?
Risk of Loss
- All items purchased from continentostomystore.com are made
pursuant to a shipment contract. This means that the risk of
loss and title for such items pass to you upon our delivery
to the carrier.